Counted Cross Stitch at
All the Cross Stitching Supplies a Cross Stitcher "needs" (or craves)
You can order from us in several different ways.
PLEASE READ ALL THE WAY THRU ~ THERE ARE UPDATES!
1. Using our online shopping cart, just select the items you'd like. THIS IS THE BEST WAY TO ASSURE WE SEND YOU EXACTLY WHAT YOU WANT! You would be amazed at the number of times we get an email asking for "that Merry Christmas design with the holly on it". There is a "Special Order" category if you need items that aren't listed online, please feel free to use the comments section of the order form (when you are ready to check out) & list the items you need. You can also send us an email concerning your special order.
2. You can call us at 610-358-9145.
3. You can email us your order, then give us a call with your charge info.
We are very happy to special order items for you, as long as what you need is available to us thru our distributors.
During the Covid crisis & until things settle back into something resembling normal, we will be making a change. We will begin charging your order as it arrives to us, before it is ready to ship. We try to only do this during time-restricted sales (Super Bowl, Countdown days, Market…those are the only ones I can think of). We prefer to charge your card the day we are ready to ship it. But we are finding that this is what we need to do during this time.
We GREATLY appreciate your understanding this shift in procedure. For more detailed info as to why this is happening, please click here.
A word about orders
We would LOVE to carry 20 of every single item at all times, but alas, even if we could you know that you would be #21, right? So if you happen to order something that we are either out of or we don't carry in stock regularly, we will be more than happy to order it for you. We order from most of our suppliers about every 2-3 weeks; however the bulk of our items come from 4 or 5 distributors from whom we order EVERY week. Some of these companies ship the same day we order, but some ~ especially fabric companies where they have to cut each piece ~ may not ship for 5-10 days. Please understand that we cannot run out back & wave our magic wands & make these items magically appear. IF YOU NEED SOMETHING BY A SPECIFIC DATE, let us know & we will do our very best to make that happen ~ and if we know up front that there's no way that supplier can make it happen we will tell you up front.
Our industry is made up of many VERY SMALL companies ~ usually 1 person designs, stitches, charts, prints, packages & ships everything her- or himself. In addition, they are updating websites/social media/emails so that everyone knows what's new. There are no minions doing the scut work. No one is buying their 3rd or 4th yacht in this industry ~ we do it because we have a passion for it & we do our very best. So, while you may be at the point where you are ready for buttons/beads/metallics/hardware for your piece, it may be 2 weeks before they arrive if we are out of stock. Remember, it's a skein of sparkly thread, not insulin.
We accept MasterCard, Visa, Discover, American Express or a money order. We're sorry that we cannot accept personal checks.
Charts, kits & fibers are not returnable unless there is a defect. Fabric may be returned as long as it has not been cut or stitched on. However, we are now having to institute a new rule.
One thing that has cropped up, and for a while it didn’t happen more than a few times a year, but it has become MUCH more prevalent. We are having orders come in, significant sized orders, and before we can get them shipped out, the order gets cancelled. One night I was on FB, and saw a post from another person in our industry who was speaking out about this vehemently. And all I could think was, “Thank goodness it’s not just me”. Then I realized that was a crummy thing to think, but still. So we all began talking & came to realize that this is what’s happening: someone orders basically the same order from 5 or 6 different shops. Then after the first order arrives ~ even if it’s just partial ~ they go back to the other shops & cancel their order. Keep in mind, we are all SMALL businesses. We can’t keep EVERYTHING in stock ~ we rely on our wonderful suppliers to get us some things quickly when we don’t stock them (for instance, we don’t carry a lot of Southwest designs…but we have some on our website & we can get them usually within a week or so ~ covid notwithstanding).
Another aspect is, when a new design comes out that’s just a blockbuster, the fabrics & fibers for it sell out just as fast. And we generally don’t know about the “ingredients” until we see the post online (which is generally about a week before it shows up). But they are not as fast to restock. But we (& by we, I mean not just TSS, but my other fellow shopowners too) are more than willing to get right on reordering it. What we don’t appreciate is when we reorder enough to restock our supply & also order enough extra for orders, only to have someone (or someones) turn around & cancel their order. We’ve now invested more money than we needed to into, let’s just say as an example, a neon green 36ct linen for which there really aren’t any other demands for. And that then reduces the amount of money we have to spend on other inventory.As you can imagine, if this were simply about 1 chart or 3 skeins of floss, we can live with it. But it has gone beyond that. Just in the last week I have had 3 cancelled orders ~ all of them for significant dollar amounts & all for orders placed within the last 2 weeks. I will have to eat those losses & I will because that has been our policy. But we cannot continue to do this. So we are setting up a new policy. If an order that is more than $40.00 (before shipping) is cancelled, there will be a 20% charge. Call it a restocking fee, call it whatever you like, but this is a situation that we cannot allow to continue. We’re bummed to have to actually take this kind of action & we have fought against it for quite some time, but after the last week we have realized that we can’t allow the few problematic people to ruin it for everyone else.
The cost of shipping continues to rise dramatically. We have now come to the point where we use USPS almost exclusively. The only time we use UPS is if we are sending someone's framed piece, as the minimum cost for a 1 pound package going UPS is approaching $15.00, depending on your location. Having said that, it's quite obvious that EVERYONE is making that switch & USPS is raising their prices accordingly. We do have a set shipping amount, below, based on the cost of your order. Please realize that this is an estimate & while we have tried our best to get in the ballpark there are times that a single chart ~ usually from overseas ~ will put you into a much higher bracket. When that happens WE ADJUST YOUR SHIPPING DOWN to the appropriate amount. Many people have asked us, "can't you just pop it in an envelope?". Just this week, I sent 1 skein of floss to someone in a regular envelope with a $0.46 stamp on it. It was returned for an ADDITIONAL $0.52 required! So, yes we can just pop it in an envelope ~ and it's still going to be at least $1.00.
Another thing to keep in mind is that when you get on our auto ~ say for a year-long monthly series ~ the s&h has to cover all the future shipments as well as the original. So as you can see, at about $1.50 to $2.00 for a flat envelope (not a letter size), for 12 months that's running $18.00~$24.00.
Now, having said all that, we are also faced with what I like to call the "Amazon issue". You know, where your order is shipped seemingly before you even place it & it's "free shipping". Guess what? The shipping is built into that item cost & there are LOTS of minions making it happen.
Please also realize that, while we try to recycle as many boxes as possible but those pesky suppliers never seem to send us the right size for re-shipping! So your fee is called a shipping & handling fee, & that covers the cost of the evelopes/boxes/etc & much as we would all love to work for free, our bill collectors won't go for it, so that fee also pays for all of us who process your order.
Hopefully, this info helps to understand how we come up with our pricing for shipping & handling fees.
Our rates, effective September 1, 2018 are:
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The Strawberry Sampler
364 Wilmington Pike, A-2
Glen Mills, PA 19342
1-800-634-6106 and 610-459-8580
Hours ~ Tuesday - Saturday 10AM-3PM
Hugs and Stitches
Beth & the girls