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Counted Cross Stitch at

All the Cross Stitching Supplies a Cross Stitcher "needs" (or craves)

Ordering Info

You can order from us in several different ways.

1. Using our online shopping cart, just select the items you'd like. If you need items that aren't listed online, please feel free to use the comments section of the order form (when you are ready to check out) & list the items you need.  You can also send us an email.

2. You can call us at 610-358-9145 ext. 1# or 800-634-6106 ext. 1#.

3. You can email us your order, then give us a call with your charge info.

We are very happy to special order items for you, as long as what you need is available to us thru our distributors.

We accept MasterCard, Visa, Discover, American Express or a money order.  We're sorry that we cannot accept personal checks.

Returns

Charts, kits & fibers are not returnable unless there is a defect. Fabric may be returned as long as it has not been cut or stitched on.   

Shipping Info

Like everything, the cost of shipping just goes up & up & up....and as of January 17th, 2016 they have gone up again!  We are again going to have to adjust our table upwards, but please keep in mind that this is JUST an estimate.  We will adjust your fee, almost always downward, according to the actual cost.  Just as an example, we tried to mail (US Mail, not priority) a box weighing just under 3 pounds.  Believe it or not, you can no longer mail ANYTHING that weighs more than 1 pound in regular mail.  It must go Priority.  So the least expensive way to ship the box we had was "Parcel Select" for $12.00 ($8.00 more than the $4.00 our table quotes ~ the item is an akward size, but not terribly expensive).

 

   

We try to balance the most cost-efficient methods with the need to make sure your order actually gets to you!

 We have begun relying much more on USPS Priority Mail in lieu of UPS.  UPS minimum cost for a 1 pound box to most places is around $12.00.  We generally use this now only for relatively high dollar orders, orders that are difficult to duplicate or finished pieces.  Instead, we are using Priority Mail for most orders over $25 ~ $30. Priority Mail packages do have tracking numbers, but they are not as reliable as UPS, as most of the time packages are simply left with your mail.   

Please also realize that, while we try to recycle as many boxes as possible, but those pesky suppliers never seem to send us the right size for re-shipping!  So your fee is called a shipping & handling fee, & that covers the cost of the evelopes/boxes/etc & much as we would all love to work for free, our bill collectors won't go for it, so that fee also pays for all of us who process your order.

Our shipping & handling table is based on order cost, as there's no way we can enter weights for each item! Please know that we regularly adjust the fee downwards depending on the method of shipping.  Also, please understand that this includes more than just postage ~ there are costs involved in getting your package off to you: from envelopes & boxes, to ink & paper, to paying the people who order, pick, invoice & pack your goodies.  We would love to be able to do it all for free, and as soon as all our suppliers give us everything free, we'll pass that right on along!

Hopefully, this info helps to understand how we come up with our pricing for shipping & handling fees.

Our rates, effective February 15, 2017 are:

 

USPS packages

Up to $20.00 $4.00
$20.01 to $35.00 $7.00
$35.01 to $75.00

$8.50

$75.01 to $100 $10.00
$100.01 to $200 $12.50
over $200 FREE!
oversize packages additional $10.00
stitched pieces (either framed or finished) $15.00 ~ $25.00, these will ALMOST always be sent by UPS & insured)


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The Strawberry Sampler

364 Wilmington Pike, A-2

(Rt. 202)

Glen Mills, PA  19342

1-800-634-6106 and 610-459-8580

email: shop@strawberrysampler.com

Hours ~ Tuesday - Saturday 10AM-3PM

Hugs and Stitches

Beth & the girls