Counted Cross Stitch at
All the Cross Stitching Supplies a Cross Stitcher "needs" (or craves)
You can order from us in several different ways.
1. Using our online shopping cart, just select the items you'd like. If you need items that aren't listed online, please feel free to use the comments section of the order form (when you are ready to check out) & list the items you need. You can also send us an email.
2. You can call us at 610-358-9145 ext. 1# or 800-634-6106 ext. 1#.
3. You can email us your order, then give us a call with your charge info.
We are very happy to special order items for you, as long as what you need is available to us thru our distributors.
We accept MasterCard & Visa, or a money order. We're sorry that we cannot accept personal checks.
Charts, kits & fibers are not returnable unless there is a defect. Fabric may be returned as long as it has not been cut or stitched on.
Like everything, the cost of shipping just goes up & up & up....
We try to balance the most cost-efficient methods with the need to make sure your order actually gets to you!
The Post Office won't offer tracking on a package unless you pay a significant amount more, & you have to jump thru several more hoops just to get it in their hands. Therefore, we generally use UPS for any orders around $25 or more, & items that are more difficult to get. Having said that, the absolute least we have ever been charged by UPS is about $6.90. We are looking at offering you the choice between USPS (less cost, but no guarantee it will arrive - & yes, we've had numerous packages that never arrived at their destinations, including one that was only going about 5 miles up the road) or UPS (higher cost, but in 30 years we have only had 1 package go astray that couldn't be located).
Please also realize that, while we try to recycle as many boxes as possible, but those pesky suppliers never seem to send us the right size for re-shipping! So your fee is called a shipping & handling fee, & that covers the cost of the evelopes/boxes/etc & much as we would all love to work for free, our bill collectors won't go for it, so that fee also pays for all of us who process your order.
Hopefully, this info helps to understand how we come up with our pricing for shipping & handling fees.
Our rates, effective January 1, 2011 are:
After this point, they will go UPS
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The Strawberry Sampler
364 Wilmington Pike, A-2
Glen Mills, PA 19342
1-800-634-6106 and 610-459-8580
Hours ~ Tuesday - Saturday 10AM-5PM
Hugs and Stitches
Beth & the girls